Oh dear. Yet another customer service blunder. the funny thing is I didn’t even notice the original error!
Recent Posts
- Mama, i’m coming home
- The Dimensions of Design
- Creativity vs. Constraints
- Thoughts on the IA Summit selection process from an ex-chair
- Discrimination in 458 characters, not 140
- Denethor defends User Experience
- KPIs: Bringing Balance to the Force
- Men live in Boxes, Women in balls of Wire
- A User Experience is greater than the sum of it’s Touchpoints
- A new chapter: Leaving the good ship Vanguard
Blogroll
My Tweets
- @r4isstatic That sounds fun, which App? 5 days ago
- Hey @HiltonHonors your digital key App sucks. Gets stuck on elevator mode 5 days ago
- @USAA a) I've asked the gas attendant many times and there is no option to skip. b) Even if I set a PIN I'd have to… twitter.com/i/web/status/1… 1 week ago
A More Mauvy Shade of Pinky Russet 
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