Richard has been involved in design ever since he graduated from the University of Newcastle upon Tyne, UK in 1994 with a degree in Software Engineering that he didn’t know what to do with. In 1999, two web-design start-ups in the UK later, he moved to the United States. He has been leading design teams in large organizations ever since, first with Vanguard, then at USAA and most recently with Capital One.
Richard is active in the design community having spoken at conferences across the country on the topics of design leadership, measurement, and the importance of experience management systems. For his sins he also chaired the 2008 IA Summit in Miami which gave him a new appreciation for conference organizers everywhere.
His table tennis and juggling are good, his guitar playing is not and he gets very uncomfortable writing third-person bio’s of himself.
Email: “richard” at mauvyrusset dot com
LinkedIn: my profile