Richard Dalton

Richard has been involved in design ever since he graduated from the University of Newcastle upon Tyne, UK in 1994 with a degree in Software Engineering that he didn’t know what to do with. In 1999, two web-design start-ups in the UK later, he moved to the United States. He has been leading design teams in large organizations ever since, first with Vanguard, then at USAA and most recently with Capital One.

Richard is active in the design community having spoken at conferences across the country on the topics of design leadership, measurement, and the importance of experience management systems. For his sins he also chaired the 2008 IA Summit in Miami which gave him a new appreciation for conference organizers everywhere.

His table tennis and juggling are good, his guitar playing is not and he gets very uncomfortable writing third-person bio’s of himself.

Email: “richard” at mauvyrusset dot com

LinkedIn: my profile

13 Responses to “About”

  1. 1 David May 18, 2007 at 4:37 pm

    Yay! You blog! Can’t wait to read more.


  2. 2 Victor Lombardi May 28, 2007 at 4:07 am

    Selfishly, it’s nice to know we’ll hear more of your wisdom. Welcome to the blogosphere!

  3. 3 roma June 11, 2007 at 6:10 pm


  4. 4 Michael Magoolaghan June 17, 2007 at 10:27 pm

    But can you juggle guitars WHILE reading?? Looking forward to reading more from you.

  5. 5 Cindy June 19, 2007 at 12:26 am

    Another son! Grats, I see you’ve been a busy man. Hope all is well.

  6. 6 Lea August 7, 2007 at 9:45 pm

    Great photo! I am happy to see this – can’t wait to read more.

  7. 7 Naila September 11, 2007 at 9:27 pm

    Found your blog while surfing the net. Nice! I wanna be in the blogosphere!

  8. 8 David Harper July 16, 2008 at 3:40 pm

    Nice blog mate, some interesting stuff on here, even for the non UX initiated..! And yes, you are addicted to diagrams. To be fair though, as far as addictions go, it is pretty harmless. Unless of course an innocent request in a restaurant along the lines of: “and what would you like, sir?” results in you producing pen and paper and exploring your motivations and options within the context of the situation in diagram form before you can offer an answer..!

  9. 9 Brendon Derr October 30, 2008 at 10:35 am

    Hi Richard!

    I left you a voicemail today regarding our recruiting services here at BOSS, but when I followed up by visiting your LinkedIn profile, I realized I had another question for you! How did you get your WordPress blog to show up on your profile? You can visit my link to see a blog that we are just starting to put together, but haven’t realeased to the public yet. It’s just a job blog for talent who want to keep track of our openings as they work with us, or watch out for us as they try to find new jobs. It just so happens to be the same design pattern as yours. I’d love to do the same thing you’ve done and put this blog onto our LinkedIn profiles. Any advice on how to do that?

    Thanks for any help you can offer Richard!


  10. 10 Richard October 30, 2008 at 8:45 pm

    Brendon – its the new “applications” feature on LinkedIn (last option in the menu on the top left). They have a WordPress widget and a few others.

  11. 11 Thomas March 24, 2010 at 5:51 pm

    Hey Richard whateveryourname is. Your full name doesn’t appear anywhere on your site, which makes it a little hard to find you.

  12. 12 Richard March 24, 2010 at 8:07 pm

    Hey Thomas. Its in most of the PDFs and slide-decks but your point is well taken, i’ve updated the ‘about’ page, thanks!

  1. 1 A force of nature: Richard Dalton on elements of user-centred design « Matt’s Musings Trackback on March 14, 2008 at 8:24 pm

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