A new chapter: Leaving the good ship Vanguard

After 13 years in various User Experience roles at Vanguard I have decided to leave to pursue a new opportunity. I enjoyed my time there, I made a lot of good friends, and I learned a lot – the most important thing being the importance of an organization’s mission, it’s reason for being, WHY it exists.

While looking for a new opportunity it became clear to me that i’d consumed enough Vanguard “client-owned” kool aid that I would struggle to work in an organization that focused mainly on making money for it’s owners or stock holders. I was open to moving away from the financial services field – in fact I thought I would have to – I used to joke with friends that there was really only one other financial services organization that I could work for, since they were also required by their corporate structure to put the interests of their clients first.

That organization is USAA, and fortunately for me they thought I could add value to their talented UX team. I’ll be joining them in late July as Assistant Vice President of User Experience. See you in San Antonio!

1 Response to “A new chapter: Leaving the good ship Vanguard”


  1. 1 Cindy June 28, 2012 at 4:14 pm

    Congrats, Richard! Best wishes to you and your family. I hope you enjoy your new adventure!


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